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PMTA
An account of a massive interdepartmental scrambleIn March of 2022, language was added to a federal omnibus spending bill that placed synthetic nicotine products under the purview of the FDA. Most of the vaping industry had recently switched from tobacco-derived nicotine to synthetic, and were now faced with the reality that they had only two options: to alter their products’ formulations, names, and supporting marketing materials and submit them again, or simply go out of business.
The Crisis
TO APPLY OR NOT TO APPLYIn order to qualify for submission and remain in compliance, every product line needed to be renamed and reformulated and new marketing materials needed to be created using the new names. All of that would then need to be bundled up alongside an application and sent to the FDA.
All of this had to be done within 28 days in order to meet the surprise deadline.
Getting Started
RENAMING AND RENDERINGAs each brand name was decided on, the lab began reformulating the product, and a fellow designer got to work on altering the packaging to reflect the new monikers.
When a packaging design was completed, they made their way to me so I could construct renderings for every brand’s flavors at every nicotine strength level, which came out to over 280 unique images.
These renderings were passed to a procurement team to add to our online catalogs and made available for sale. With this, we had met the first qualification: all products had been marketed prior to the deadline.
Proposed Direction
HOW TO GET IT ALL DONEEach brand offered somewhere between two and eighty flavors. If this was going to get done in two weeks, I was going to have to create predetermined layout templates and use them as each piece's backbone, and they would need to be adaptable enough to account for the wide range of flavor offerings.
I developed wireframes configured for each quantity of flavors up to six, with two alternates for four- and five-flavor brands for variety. The eight, ten, and 80+ layouts were too much of a blocker to tackle at the front of the project; I intended to brainstorm solutions for numbers that large while I worked on the other brands.
Execution
PAINTING THE SKELETONSWith the proper colors, typography, product imagery, and aesthetic applied to them, these bare-bones templates quickly turned into solid designs.
Preparing for Applications
PRINT & DIGITALLuckily, I had kept this in mind when I was developing the templates—I made sure the hierarchical proportions of the type would be readable in multiple environments. Each design functioned as a 5x7” rack card by default, and by removing the nicotine warning and dropping it into an email campaign template, it would meet the criteria for a piece of digital marketing and still be readable.
Wrapping Up
THE POWER OF TEAMWORKLooking back, I feel as though the odds of this project unfolding as it did were rather low. Every single department in the company was involved in one way or another, and our marketing department was burned with most of it. With the number of approvals involved and the sheer amount of content created, it could have easily taken months.
Additional time could have made each application far more polished, sure. More time could have been spent developing each brand, but something about the urgency of it all compelled us to produce decently successful work without panicking. By systematizing the process at the beginning, we eliminated a massive amount of headache that likely would have come up.
Ultimately, this project serves as an example of what a good team can create so long as communication is open and ongoing.